Location: Schaffhausen, Switzerland
Workplace: On-site – 5 days per week
Employment: Full-time
About the Opportunity
We are looking for a Field Support Engineer – Manufacturing IT to join an IT team supporting a leading pharmaceutical manufacturing site in Schaffhausen.
In this role, you will provide hands-on technical support for critical manufacturing and laboratory IT systems, helping ensure their reliability, performance and continuous improvement.
You will work closely with local and global IT teams, as well as manufacturing and laboratory professionals, in a dynamic and highly regulated environment.
Your Responsibilities
- Provide day-to-day technical support, maintenance and troubleshooting for manufacturing and laboratory IT systems, including MES, PAS-X, Antares and Track & Trace applications.
- Support system configuration, updates and lifecycle management activities.
- Investigate and resolve technical incidents in collaboration with local and global IT support teams.
- Work closely with manufacturing, laboratory and IT teams to ensure system availability and operational continuity.
- Support IT activities related to projects, system changes and the integration of Operational Technology (OT) equipment.
- Manage user access, system configurations and technical documentation.
- Contribute to continuous improvement initiatives to enhance system reliability and efficiency.
- Ensure compliance with applicable pharmaceutical industry standards and regulations, including GxP, EHS and SOX.
- Participate in the local on-call support rotation when required.
Your Profile
- Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent professional experience.
- At least 5 years of experience in IT infrastructure, technical support or a similar role.
- Strong knowledge of Microsoft operating systems and Microsoft SQL Server.
- Experience supporting IT systems in manufacturing, laboratory or industrial environments.
- Familiarity with MES platforms such as PAS-X or similar manufacturing applications is a strong advantage.
- Knowledge of cloud technologies, particularly Microsoft Azure and AWS.
- Previous experience in the pharmaceutical industry or another regulated environment is an asset.
- Good communication skills in German and English, both written and spoken.
- A proactive, reliable and solution-oriented approach, with the ability to work independently and as part of a team.
- Experience mentoring or supporting apprentices would be an advantage.
Why Join Us?
This is an opportunity to work in a technically challenging pharmaceutical environment where IT plays a key role in supporting manufacturing operations.
You will collaborate with experienced professionals, gain exposure to specialized manufacturing technologies and contribute directly to the reliability of business-critical systems.
Interested in taking the next step in your IT career?
We would be pleased to hear from you. Apply now and discover this opportunity with CFI SA in Schaffhausen.